The eleventh edition of Managing for Quality and Performance Excellence continues to embrace the fundamental principles, criteria, and historical foundations of total quality, while providing a foundation for understanding and applying technical tools and
rmance excellence from an enterprise perspective. All chapters have been carefully edited and updated where appropriate to provide the most current coverage available.
For instructors, the online instructor materials have been carefully edited and revised to enhance user-friendliness by reorganizing and renaming files and folders as appropriate, reformatting Excel files, and including questions from the text in the instructor’s solution documents. In addition, Excel files for problem solutions have been updated for additional clarity.
Several Quality Profiles and Quality in Practice features have been replaced with more recent and relevant material. These profiles and QIP features emphasize the importance of quality in the global economy.
Added several new cases and revised or changed many of the numerical End-of-chapter
Read More